Privacy Policy

Aquarius Drilling (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us regarding our services, including borehole drilling, private water supply systems, pump installation, water treatment, and related services.
We are the data controller responsible for your personal data.

When you submit a quote request, contact form, or otherwise communicate with us, we may collect:
Your name
Email address
Telephone number
Property address or site location
Details of your enquiry or project requirements
Any information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, including:
IP address
Browser type and version
Device information
Pages visited
Date and time of your visit

We use your personal information to:
Respond to enquiries and quote requests
Provide information about our services
Arrange site visits and consultations
Prepare quotations and proposals
Deliver contracted services
Maintain business records
Improve our website and customer experience
Comply with legal and regulatory obligations

Under the UK GDPR, we rely on the following lawful bases:

We do not sell your personal information.
We may share your information with:
Professional advisers (accountants, solicitors, insurers)
IT and website service providers
Payment providers
Subcontractors where necessary to deliver services
Regulatory authorities where legally required
All third parties are required to respect the security of your personal data.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and tax obligations.
Enquiry information that does not result in a contract will generally be retained for up to 24 months unless a longer retention period is required.

Our website may use cookies to improve functionality and analyse website usage.
You can control cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures include:
Secure website hosting
SSL/HTTPS encryption
Restricted access to personal information
Regular software updates and security monitoring
However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Under UK GDPR, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details above.

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the UK’s supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will become effective immediately upon publication.